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7-Day Super Value Tour of Tasmania: Explore Tasmania’s West and East Coasts USD 782.47. Simplify your week-long trip to Tasmania by joining a handy guided tour that explores both the east and west coasts. Relax and enjoy an itinerary crafted by the experts. Travelers who love nature and the outdoors will especially like the combination of activities and sights, including wildlife sanctuaries, short hikes, waterfalls, lakes, mountains, beaches, and the UNESCO World Heritage-listed Port Arthur Historic Site..
Review the 7-Day Super Value Tour of Tasmania: Explore Tasmania’s West and East Coasts direct from Under Down Under Tours.
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Zoe_M –
The four stars are for Under Down Under (the tour operator) but I give zero stars to Viator.
After booking our tour, we requested a date change. This was confirmed by them and we received a confirmation number, booking reference, and a new mobile ticket. We then booked our flights and accommodations for before and after the tour.
Turns out they overbooked the tour and our only option was to take a tour the following week. We were left with zero compensation for the out of pocket costs we incurred to stay in Hobart for an extra week and change our return flight.
Customer service was frustrating, we continued to be blamed for the situation and left without any communication.
They “concluded” that they were not at fault and there was no compensation to be given. I said this was unacceptable and that there needed to be a fair resolution. I have not received a response since.
Save yourself the trouble and avoid booking with Viator at all costs. I wish I had booked directly with the tour operator. Will never use Viator again.